Ledger Case Study: Dunder-Mifflin Paper Company, Inc. (Scranton, PA)

Ledger is a new way for teams of all sizes to connect and stay ahead of the times. Simply and powerfully. But we understand that our word only goes so far. There’s nothing better than real testimonials from real users. So we asked a handful of very real paper product professionals how they like to use Ledger, and to add their responses in the following Stream.

So, enjoy our 100% real and genuine interview with the team at the Scranton, PA branch of Dunder-Mifflin Paper Company, Inc. We hope you find it insightful. And real.

# Dunder-Mifflin

Today
Kelly Kapoor added a note
June 20 2021
09:27 AM
The built-in chat is amazing, I can send ❤️ emojis to @Ryan all day, but Streams has reactions AND emojis. I really love emojis.
Ryan Howard added a note
June 20 2021
09:40 AM
Yes, Streams is great for reactions, posting new zoom meetings, managing discussions, super helpful. It’s just so fun and easy to use, some people around here can get a little carried away.
Kelly Kapoor added a note
June 20 2021
09:48 AM
Honestly, a few days ago I made it through a full day without typing out a single word. It was the best day I’ve had in two months.
Ryan Howard added a note
June 20 2021
11:14 AM
I really enjoy using Projects. It’s super productive and drop dead simple to use, which, if we’re being honest, is important around here. When I’m CEO again each one of our locations will use it. That’s when we’ll start crushing again. As an outdated, aging paper products firm headed for eventual bankruptcy.
Michael Scott added a note
June 20 2021
12:10 AM
BUZZZZ!!! That's where the work gets done. I use it to post pictures of the Dundies and hilarious email forwards. People can actually use these things called reactions to show how much they like something. Check this one out 😷 I think it means people laugh at my posts so much it makes them nauseous? One time I got back from Jamaica and I accidentally attached a picture of someone’s boobs to a buzz post on paper shredding from corporate. There were a lot of those reactions. It was hilarious.
Jan Levinson added a note
June 20 2021
12:10 AM
It was officially not hilarious.
Jim Halpert added a note
June 20 2021
12:26 AM
Ledger? It’s great. As a paper sales professional, it’s important that everyone in our department is on the same page. Like how I can assign tasks in events and poke people to remind them to complete something. Last week I assigned a reminder to @Dwight to submit a complaint ticket to @Toby that he doesn’t like the pokes. He hasn’t completed this simple assignment, so I’ll go ahead and poke him.
Dwight Schrute added a note
June 20 2021
12:28 AM
@Jim ! For the last time, stop poking me. I’m sending a ticket to HR to tell them you’re abusing the new software tool and myself in the process.
Jim Halpert added a note
June 20 2021
12:30 AM
Assignment completed.
Dwight Schrute added a note
June 20 2021
12:34 AM
I’ll also need to request time off for beet harvesting season.
Toby Flenderson added a note
June 20 2021
12:39 AM
Tickets allows me to have meaningful interactions with most of the employees at Dunder Mifflin. Most of them. I just really wish Jim would stop putting Dwight's shoes in jello.
Pam Beesly added a note
June 20 2021
12:40 AM
I think I like the dashboard most, because it’s the first thing people see. It’s friendly, but professional. I wish people here were more professional.
Creed Bratton added a note
June 20 2021
12:59 AM
I once volunteered for a two-week search off the coast of Nova Scotia for a missing Cessna pilot. He never turned up, but we had a nice ceremony for him at a local tavern. RIP, “Creed Bratton.” RIP…
Pam Beesly added a note
June 20 2021
13:00 PM
I really wish people here were more professional.
Angela Martin added a note
June 20 2021
13:29 PM
Every day, I change my profile picture to one of the kittens in Sprinkles’s most recent litter in an effort to find them new homes. Except for Gizmo. Gizmo doesn’t get a profile picture. He knows what he did.
Pam Beesly added a note
June 20 2021
13:35 PM
See? Professional. Like the dashboard.
Darryl Philbin added a note
June 20 2021
14:08 PM
I use Buzz a lot to update the office about the dangers of bailers, and to never ever put anything in them because it can kill someone. Most of the office confirms they understand. Most of the office.
Michael Scott added a note
June 20 2021
14:10 PM
I was trying to bail marshmallows. Sue me.
Toby Flenderson added a note
June 20 2021
14:12 PM
Yes I had to officially write @Michael up for bailing marshmallows. He signed the ticket digitally so I know legally we're protected from his poor decisions. I just worry about the rest of the world.
Kevin Malone added a note
June 20 2021
14:44 PM
So there’s a taco truck that started parking in the street across from the building on Fridays, but they release their menu on Tuesdays. So I created a stream called “Taco Tuesday”where I share that week’s menu so everyone can decide what they want to order by Friday when the taco truck arrives. But people keep getting mad at me because they think “Taco Tuesday” means that there are tacos there on Tuesday. But they’re going to be there on Friday. It’s not confusing.
Oscar Martinez added a note
June 20 2021
14:44 PM
Oh, the “Taco Tuesday” stream? Yeah, I don’t know what Kevin’s doing.
Kevin Malone added a note
June 20 2021
14:46 PM
What’s confusing? The stream is called “Taco Tuesday” because the Friday menu comes out on Tuesday. If it came out on Friday, I would have called it “Taco Friday.”
David Wallace added a note
June 20 2021
14:49 PM
Last Friday, I had to run up to our house in Martha’s Vineyard and before I left I posted a poll to Buzz about our new corporate restructuring. Even though I wasn’t driving, I knew I’d be away from my computer for a few hours and wanted to get some feedback on the upcoming policy. Long story short, I’m really glad Ledger is mobile friendly. It allowed me to see which managers did, or did not, confirm they read the post.
Michael Scott added a note
June 20 2021
14:51 PM
Oh, you need to confirm a Buzz post? Like click the green checkmark? That’s nifty.
Michael Scott added a note
June 20 2021
14:51 PM
Wait, this is about restructuring. Oh my God. @Toby is finally getting fired
Todd Packer added a note
June 20 2021
15:06 PM
You know what’s something I don’t like about it? Whoever set up the Scranton team made it so I have to read every little buzz. Seriously! Normally when I see “Work alcohol policy: MANDATORY,” I just toss it in the trash and crack open a can. But now I have to confirm I’ve read it?
Jan Levinson added a note
June 20 2021
15:06 PM
This policy was implemented for a reason. And he was that reason.
Phyllis Vance added a note
June 20 2021
15:06 PM
Normally, when I see “Work dress policy: MANDATORY,” I just toss it in the trash.
Meredith Palmer added a note
June 20 2021
15:07 PM
Alcohol policy? So there’s alcohol here? Because I’ve looked. Like, everywhere.
Jan Levinson added a note
June 20 2021
15:07 PM
Well the new policy has a few people in mind.
Andy Bernard added a note
June 20 2021
16:09 PM
Nard-Dog loves that Ledger brings everyone together. It’s like a capella—it strips away all the extra instruments and lets us do what we do best. The whole team is in perfect harmony now.
Jan Levinson added a note
June 20 2021
16:11 PM
Completely agree. Ledger is great. I only wish I’d gotten it sooner.
Michael Scott added a note
June 20 2021
16:12 PM
That's what she said.

FAQ

Does Dunder Mifflin really use Ledger?

In our very real case study, absolutely. We're just happy to see a paper products firm finally making this digital transition away from paper, which no doubt every one of their customers has already done.

Is Ledger right for me?

Even if you're not pushing paper, we think Ledger is right for a lot of teams, in all shapes, sizes and abilities. It's really easy to use and provides just the essentials to better connect everyone, without overwhelming them.

Who wrote this case study?

A former comedy writer who wrote episodes of Seinfeld and Friends. He also founded this company. His name is Light Silver. Additionally, Kevin Giffin, our resident communication steward, gets a huge nod for his contribution.

PS: If you enjoyed this case study, please help spread the word about Ledger and share it ❤️

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