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It could be, depending on the size and scope of your team. We think it’s a great “light HR tool” and can usually cover most issues. However, tickets does not contain an employee scheduler or timecard function (yet). Teams also use tickets for customer support issues, as you can customize labels to suit your needs.
By default, most users will be given permission to create and send tickets (these roles can be turned on/off for members if needed under permissions in settings). Simply open a new ticket, assign the member or manager you need to send it to, and hit save. You will then be notified when management replies, and can easily track the discussion inside each ticket. Once the ticket's resolved, simply close it. It's that easy.
Yes, they can be sent to any member of the team, management or otherwise. Some teams even use tickets to manage customer request issues. The uses are endless.